F.A.Qs

Shipping

How long do orders take to process?
Once payment has been completed, orders are typically processed and shipped out the next day. 

Do you ship worldwide?
Yes, we ship worldwide.

How long does shipping take?
Shipping takes anywhere from 12 - 20 days for the item to arrive at your doorstep.

Payment

What payment methods can I use to buy?

We accept all major credit/debit cards (e.g Visa, MasterCard, American Express etc).

Is my information secure when I purchase from Ackklo.com?

We take pride in our adherence to the highest of industry standards to protect your personal information whilst you are purchasing from Ackklo.com.

Your information is encrypted during transmission using SSL technology. Your payment information is only used to complete the requested transaction and is not stored afterwards.

Returns Policy

Our return policy lasts 10 days from the date you receive the product. If 10 days have gone by since, we will unfortunately be unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. We will also require a receipt or proof of purchase. Do note to not send your purchase back to the manufacturer. Please do note that return postage fees will not be covered by us as well. We do recommend emailing our support team for full details.

For any other clarifications, please email us.

Refunds Policy

We offer a 100% money back guarantee refund on all items defective on delivery and orders undelivered in 60 days. We are also able to send replacement items if you would like. If your order arrived damaged, please attach photos for proof so we can make it right for you as soon as possible.

Once your item is received, it will be inspected by our Q&C team to ascertain if the item is indeed defective. We will then send you an email to notify you on the status of your refund.